Topic: Multi-Server and Finite Queues

Queue-Length Tails in the M/M/c Queue

Performance Measures for the M/M/c Queue

Finite-Queue Capacity Planning Worked Problems

Deriving the Erlang C Delay Formula

Deriving the Erlang B Loss Formula

Delay Measures for Accepted Customers in M/M/c/K

Common Utilization and Delay Errors in M/M/c

Choosing Among M/M/c, M/M/c/K, and M/M/Infinity

Capacity and Blocking in the M/M/c/K Queue

Blocking Probability and Throughput in M/M/c/K